This two-part CPE course addresses business communication and business writing, with an emphasis on effective communications in the firm setting.Part I covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communications. A leader's ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management.Part II covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. Avoid misunderstandings that may cause significant financial and emotional loses to a firm, as well as vague answers that can cause numerical errors, inaccurate financial data, hurt feelings and tension within an office environment.